I just want to thank the staff at Quilt EZ for showing me, my husband, sister-in-law and her husband around the shop. We are traveling from Delaware to California and I wanted to stop in for a tour. They took time from their busy schedules to show us around and explain the process for their robotics. I know it takes many hours to design the patterns, being able to manipulate the patterns for your quilts. We take the process for granted but they are creative. We just want the pattern design to sew/quilt out correctly.I know the tech wants to cringe when I called for help. I told him I was not very techy, he said not a problem. They were ever so patient with me. I would have my husband listen with me so we had two sets of ears listening. I am happy with my robotics and will not hesitate to call with any questions.Again thank you Quilt EZ staff for your time.