Quilt-EZ Support

Let us help you find the right support for your machine.


Quilt-EZ is dedicated to maintaining superior customer care for all its customers. You may have questions about setup, warranty, or a new installation, and we want to get you the right information as quickly as possible. Through various means we want to make it easy for you to understand what care you need and where you can find it.

If you would like to set up a Service Contract with us please read the contract agreement here, and fill out the form below with your information and we will contact you by the end of the day or the next morning for requests submitted after 4:30pm MST, Monday - Friday.



Are you renewing a current contract?
YesNo - New Contract



Product:
ButlerPerfect StitchQuilt Manager

When did you purchase our product?

Please tell us the date of any other products you have purchased from us:

Any additional information you would like to add?

Please attach any documents you might have such as Receipts, Sales Orders, or Service Contracts in .PDF format:
(Up to 15mb)


Have your read the required information for support here?
YesNo

If you have a current Service Contract directly with Quilt-EZ or are under warranty please fill out the form below and we will contact you in the order your request is received. Please expect contact by the end of the day, or the next morning if your request is submitted after office hours; Monday - Friday, 8am-5pm MST.




What Machine are you inquiring about?

Where did you buy your machine, stitch regulator, and/or tablet?

If you purchased from a Dealer please tell us who:

When did you buy your machine, stitch regulator, and/or tablet?

If you purchased any other products from Quilt-EZ please tell us here:

Please provide a brief description of the issues you are experiencing:

System Information:



How to access System Information on Tablet:




Components of your Machine

Handlebar Light Types:
LEDFlourescentMachine only has Robot

Screen Type:
Android 10 inchAndroid 7 inchLinuxQuilt ArtistShirley Stitcher

Does your machine have a Perfect Stitch Regulator?
YesNo




If no Stitch Regulator, do you have Stitcher Boxes?
YesNo




Do you have a Butler? (also called Quilt Magician, Motor Box, Robot, etc.)
YesNo




Does your Butler have a handlebar Port?
YesNo




What ports does your Butler have? (Check all that apply.)
Handle BarRemote (standard)Remot/OTG (micro-usb)Stitcher Box







How does your Butler receive power?
External2 Prong3 Prong




Please upload any photos of your machine that apply to the issue:
(Accepted file types include .jpg, .jpeg, and .png at 15mb max size.)




Do you agree to the Terms of Service and have read the required information for direct support here?
YesNo

If you do not know who your service provider is please fill out this form below with all the information you can and we'll contact you with the details on your service provider.



Did you buy directly from Quilt-EZ?
YesNo

Are you under a Service Contract or current Warranty?
YesNo



Product:
ButlerPerfect StitchQuilt Manager

When did you purchase our product?

Any additional information you would like to add?

Please attach any documents you might have such as Receipts, Sales Orders, or Service Contracts in .PDF format:
(Up to 15mb)


Have your read the required information for support here?
YesNo



If you have any other questions not applicable to these options please contact us by phone at (435)245-0172 or email support@quiltez.com

Phone support hours: 8:00am-5:00pm MST Monday - Friday

(Please call before 4pm for any major technical issues, or leave a message with your serial number and phone number and we'll get back to you promptly the next day.)